LEVEL PRESS | TERMS & CONDITIONS, FEB 2018
TURN AROUND TIMES
The turnaround time on your order with Level Press starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of any of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turnaround time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Level Press’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
CHANGES TO ORDERS
Any changes to an order after the order has been approved and has begun its production time will cause further delays and will be subject to a $50 change fee on top of any additional costs the changes will occur. Please be diligent in making sure the final mockup is exactly what you want when giving approval to optimize turnaround time and cost. Cancellations to an order before approval is given is subject to a 20% restocking fee. Cancellations to an order after approval is given is subject to a 50% restocking fee on all un-printed goods. All printed goods cannot be cancelled and/or refunded.
Rush fees are dependent on the project, the date needed, and the current workshop load. They are a case by case basis, and pricing will be offered if requested.
Screen printing can only be as good as the artwork. Although we can work with a variety of files, we recommend 300 DPI (Photoshop) OR Vector (Illustrator) artwork. This will always be the best output possible. We also require for the art to be perfectly sized and scaled to how you want it to look on the final print. (with which we provide templates to assist with this). We can’t be responsible for the final quality of the print due to poor artwork. If we foresee any problems with your artwork, well be sure to inform you. Likewise, if you have questions about your artwork, please ask us before approval of your final mockup so that we can correct these problems before your job is run.
PANTONE + INK COLORS
Mixing inks is sometimes a tricky thing, but due to our extensive experience, we can guarantee to mix your ink colors to a few shades of what you give us in your final print ready artwork. Giving a Pantone color is also a very good reference to have. If you require an exact pantone color match, please let us know. NOTE: due to differences in colors of computer monitors and variances in dry to wet color choices, the final product might slightly vary from the original artwork. Also, there might be slight variances of color even when reordering items with the same exact ink color (as colors change slightly with every mixed batch).
We will always send out a final mockup of your job before going to print. This mockup will usually detail the quantities, sizes & color of the goods, image size / placement, ink color, and close up of the final artwork. This is your chance to change any details of your job. Once approval is given, anything overlooked is not our responsibility. Please ensure that everything is concretely accurate with all details before giving up final approval.
PRICING / QUOTES / ESTIMATES
We are usually great at quoting a job perfect the first time. Sometimes, due to the complexity that quoting can sometimes bring, we overlook small details that might change the price of a job slightly. Please be aware of what we are quoting you for so that you can too help us find these small overlooked details, if they exist. We will always tell you of any price difference before continuing on your job so that we aren’t surprising you by a price jump after the job is finished. Note: Quotes sent for a job are only good for 15 days from the day the quote is sent. Finalized quotes expire in 15 days from the day of issue. Quotes are also subject to change upon review of the graphic. You will usually receive an estimate within 24 working hours of your quote request.
Level Press has the right to change and alter pricing at any time without notice.
We wish there was a machine that could manually construct the perfect T-shirt, but unfortunately all garments are handmade. Because of the nature of these conditions, each and every garment has its own unique quality and sometimes, slight damages (including slight inconsistencies in color, size, cut, construction and shade of the garments). Although we try to remove any/all recognizably damaged goods as we print, we aren’t responsible for the occasional oversight of damaged product getting into your batch.
Although we have many years of experience in screen printing, due to the nature of the work, accidents still happen. We aren’t liable for these small under runs that occur during printing. Usually spoilage doesn’t exceed 5% of the total of a job, and although we try our best to get you the exact number, we aren’t responsible for spoilage for up to 10% per design. If you want exact numbers or quantities for your job, please bring or order extra to compensate for these inconsistencies. When we deliver a shortage of your product, you will never be charged for items that you do not receive. We give a 48-hour window from the time of pickup for the client to inspect their garments for correct quantity and quality control. Please know that after this 48-hour window, our replacement policy expires.
Remember that screen printing is a very delicate process. Although the process of screen printing is permanent, and our methods are finely tuned to set our ink on a shirt for its lifetime (unless otherwise stated), the care of a garment is key to obtaining a lifetime of a beautiful and flawless image. Some keys are: washing inside out in cold water, drying on low heat (or just air drying all together), and if ironing, iron around the stencil to preserve the artwork. We are not responsible for garments that aren’t cared for properly.
When printing inside care labels inside a garment, sometimes the image that is being printed can show thru the garment to the back of the garment (more with lighter colored garments). We take all precautions necessary to not make this happen, but sometimes its inevitable. A dense image that uses more ink used to be printed has a higher chance of showing through. If printing on light garments, its best to keep artwork light and non-detailed to avoid this completely. Also, when trying to print an image on the top center back of a shirt, which is the same place the tag print is located (opposite sides of the shirt), those graphics can conflict and show thru on each other, making it difficult to read each of them. Keep this in mind when organizing the placements of artwork. We only offer tag printing in one ink color per order run for all designs and garments, and by default, tags are printed in a Medium Grey, that we lighten or darken for visibility depending on the garment.
OUT OF STOCK / BACK ORDERED INVENTORY
Level Press is not responsible for items that are out of stock or back ordered. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
SPECIFIC PLACEMENT MEASUREMENTS
Even though Level Press’s printers have over 7 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Level Press will not reprint or refund these shirts.
CHANGES TO ORDER AFTER PAYMENT
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming. Example: Acme places an order for 100 Anvil 980 shirts in Black. Level Press then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. Level Press has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We may use a customer provided shipping account, or our own and bill accordingly. Level Press cannot be responsible for any shipping delays caused by the shipping company.Example: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, The Day After Thanksgiving, Christmas Eve, Christmas, The Day After Christmas, New Year’s Eve.
Level Press is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Level Press cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Level Press will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Although we do our best to make sure we are only printing imagery that is owned by person ordering the goods, this is impossible to do in all cases. We will never print something that is blatantly infringing on the rights of a copyright holder, but Level Press will not be responsible for anything related to the infringement of others. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law.
All orders must be paid in full before your job is picked up or shipped out. When necessary, we love to be given creative control on elements of your job to put our touch on things, but when giving us creative control on some or all elements of a print job, we aren’t responsible for anything we do that you find unsatisfactory. As always, we will be open and communicative with you as to exactly what we will be doing and what direction you want to go, but once we start moving forward, it’s in our court and we will use our style and creativity to make a unique piece for you.
You agree to defend, indemnify and hold Level Press and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of the service provided by Level Press, your violation of this Agreement, or your violation of any rights of another. This agreement shall be governed by the laws of the State of California and, where applicable, by federal law.
GENERAL PRINTING INFO
(all useful info and knowledge about pre printing and production before going to press with your job)
Through the advancements of modern science, discharge printing has come to be an amazing way to print on dark garments but to keep the super soft feel. Although this is an amazing advancement, there are still some downfalls of this style of printing. Mainly, not all shirts discharge equally, given that each shirt color has slightly different dyes that are used to attain that color on the final product. Because of this, discharge reacts differently to certain colors, leaving it not able to discharge evenly all the way through like other colors. These colors (generally in the green / blue / purple color spectrum) do not discharge well. Also, sometimes there is also a slight crusty feel on top of the ink after these shirts are printed, due to the bleaching effect. This will come right off after the first wash, leaving the shirts very soft with absolutely no ink feel.
PRINTING OVER SEAMS
The art of perfect of screen printing requires a seamlessly smooth surface. (ex: sometimes when printing large quantities, and a small thread from one of the shirts gets onto the pallet where we are printing, and a shirt gets put on over it and printed, you can see that small thread thru the ink on the shirt). So, printing over uneven surfaces is much more difficult and requires some tricks in order to make it look good. It’s possible to do, and sometimes people love the way that an inconsistent print looks (being worn and tattered). Depending on the thickness and type of ink used when printing over seams, there will be inconsistencies in the print. We will always be up front with all potential inconsistencies before going to press, but we are not responsible for these inconsistencies when printing over any uneven areas.
This size of printing is something that has become very popular. People sometimes want the largest print possible. This is easy for us to do, but keep in mind the print area must be smooth and free of any seams, neck lines or bottom hems. Printing over any unsmooth surfaces will lead to inconsistent prints. Keep this in mind when printing on tank tops, V-necks or scoop necks, since these shirts tend to have things in the print area that would inhibit a perfect print. Also, jumbo prints require larger than normal pallets to put the shirts on. When using these pallets, printing on Ladies / Youth tees will usually require us to stretch these shirts in order to fit over the pallet, distorting the image. Keep this in mind when preparing your art and size breakdowns.
PRINTING FINE DETAIL
Modern day screen printing has given us the ability to print very fine detail on a variety of mediums. Although we specialize in using a variety of screen mesh to achieve the fine detail that is required for each job, there are still certain mediums that prohibit us from being able to replicate this fine detail. These items are usually things that have rough surfaces (canvas tote bags and certain aprons) and any garments made with ribbed, burnout or pique material. (Just remember, the rougher the material, the more difficult fine detail is to achieve). Also, all metallic inks require lower mesh counts to print the thick metallic pieces thru the screen, making it impossible for fine detail to be achieved. As always, we will always be forthcoming if we feel this will be a problem before going to press with your job.
Although ribbed garments (like certain tank tops) are great form fitting garments to wear, they are very difficult to print. Imagine, the ribbed material essentially has 2 layers of ribs (one on top, and the other on bottom when the garment is stretched out). If we print the ribbed material without stretching the garment out, the ink sits on top of the ribs, allowing it to crack when stretched. If we print it with the garment stretched out, the ink will go on both layers of ribs, then when shrunk back down, only half the image will be visible (since the other half is on the bottom part of the ribs). Bottom line, printing on ribbed garments is difficult, inconsistent and highly not recommended.
POLY BLEND GARMENTS
The polyester / cotton blend T-shirts have become very popular items, given that they are lighter weight, breathe a little better than cotton shirts, and have a very unique vintage heather look to them. Because these garments are made with a completely different material than standard 100% cotton tees, they require slightly different printing methods to achieve a perfect print. Polyester material is much more susceptible to heat, and burns much easier than cotton garments. Because of this, these shirts should not be underbased when using plastisol ink. When printing with tri-blend garments, we recommend either all waterbased inks or a single print softened plastisol. Both of these options will bring a slightly lighter looking print, but most people get these shirts for a more faded worn vintage look anyways, and we feel that not having a heavy print is what this style of shirt is intended for.
LEVEL PRESS | TERMS & CONDITIONS, © – 02/2018