Find your answers here, or give us a call, or shoot us an email. We’re here to help!

 

What’s your standard screen size?

Level Press’s standard screen size is 14″ x 17″.

Is there a larger screen size available?

Yes! We offer Jumbo Printing at 18″ x 23″

What are your Artwork Requirements??

All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. Orders cannot be started until we have usable artwork.

Do you have setup fees?

All setup fees are FREE for basic orders.

How quickly can I get my shirts?

Our turnaround time is 5-10 business days + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for interior printed tags. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Level Press’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

 

What about minimums?

We do orders as small as 24, but with certain restrictions. Please contact us with all questions regarding smaller sample runs. We recommend printing in units of 50 or higher for the best pricing and full options.

Can I mix and match shirt & ink colors?

Yes. Different shirt colors are ok as long as the ink colors are the same. If we need to change ink colors additional fees will apply.

Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you DON’T have to order in dozens, unless otherwise stated. Certain brands require ordering in half dozens.

I don’t see what I’m looking for. Can I bring in a blank that isn’t listed?

Absolutely. We print on a huge variety of shirts and couldn’t possibly list them all on our site. If you bring it to us, we’ll print on it.

My numbers are off by a few? What happened?

All orders can have up to 5% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference.

Do I need to pay for my shirts up front?

Yes. Your payment must be received before your order is printed.

I’m thinking of doing something non-traditional. Is it possible?

We go out of our way to never say no. Give us a call or email to discuss your idea, and we’ll do everything we can to make it happen.